Active Listening
Paying attention to what a person is saying whether this is listening to their words or watching the expressions on their face, their movements or gestures. This is what one practice leader said:
“It’s listening to everything, not just what they’re saying but also body language and things like that. Asking questions about them, trying to work out what is actually going on, paying attention to everything. For example, on a recent visit I could see Paul was pacing by the door, so I could see that even though he was not verbally saying anything that he wanted to go out, but he was waiting for the support worker to say ‘It’s okay to go out’”.
Paying attention to what a person is saying whether this is listening to their words or watching the expressions on their face, their movements or gestures. This is what one practice leader said:
“It’s listening to everything, not just what they’re saying but also body language and things like that. Asking questions about them, trying to work out what is actually going on, paying attention to everything. For example, on a recent visit I could see Paul was pacing by the door, so I could see that even though he was not verbally saying anything that he wanted to go out, but he was waiting for the support worker to say ‘It’s okay to go out’”.
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